This text is designed primarily for courses focusing on oral communication - business presentations, group communication, and interviewing - rather than on written communication. The fourth edition contains new material on mediated communication and cultural diversity in the workplace. Greater emphasis is placed upon the ethics of interviewing and new sections on "Listening to Criticism" and giving feedback are included.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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