CTI Business Solutions: How to Put Computer Telephony to Work - Couverture rigide

Bayer, Michael Thomas

 
9780070061538: CTI Business Solutions: How to Put Computer Telephony to Work
Couverture rigide
ISBN 10 : 007006153X ISBN 13 : 9780070061538
Editeur : McGraw-Hill Inc.,US, 1997

Synopsis

This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.

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Éditeur
McGraw-Hill Inc.,US
Date d'édition
1997
Langue
anglais
ISBN 10 
007006153X
ISBN 13 
9780070061538
Reliure
Relié
Nombre de pages
566
Coordonnées du fabricant
non disponible
Personne responsable
non disponible