CTI Business Solutions: How to Put Computer Telephony to Work - Couverture rigide

Bayer, Michael Thomas

Couverture rigide

ISBN 10 : 007006153X ISBN 13 : 9780070061538

Editeur : McGraw-Hill Inc.,US, 1997

Synopsis

This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.

Détails de l'édition

• Éditeur: McGraw-Hill Inc.,US
• Date d'édition: 1997
• Langue: anglais
• ISBN 10: 007006153X
• ISBN 13: 9780070061538
• Reliure: Relié
• Nombre de pages: 566
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible