Covers the dynamics of verbal communication on the job. Each tip is based on real problems. The text should help readers: hold their own in meetings, give bad news tactfully, apologize without grovelling, mediate conflicts, negotiate, persuade and minimize "cross-talk" between men and women.
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Dianna Booher is CEO of Booher Consultants, a communication training firm, whose high-profile clients include NASA, IBM, Lockheed Martin, Merrill Lynch, BP, and Siemens Medical. Her training programs are licensed and used through strategic partners around the world.
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