Beyond Total Quality Management: Toward the Emerging Paradigm - Couverture rigide

Bounds, Gregory; Yorks, Lyle; Adams, Mel; Ranney, Gipsie

 
9780070066786: Beyond Total Quality Management: Toward the Emerging Paradigm
Couverture rigide
ISBN 10 : 0070066787 ISBN 13 : 9780070066786
Editeur : McGraw-Hill Professional, 1994

Synopsis

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Professional
Date d'édition
1994
Langue
anglais
ISBN 10 
0070066787
ISBN 13 
9780070066786
Reliure
Relié
Nombre de pages
817
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780071132381: Beyond Total Quality Management: Toward the Emerging Paradigm

Edition présentée

ISBN 10 :  0071132384 ISBN 13 :  9780071132381
Editeur : McGraw-Hill Education (ISE Editi..., 1994
Couverture souple