Quality Is Still Free: Making Quality Certain in Uncertain Times - Couverture rigide

Crosby, Philip B.

Couverture rigide

ISBN 10 : 0070145326 ISBN 13 : 9780070145320

Editeur : McGraw-Hill Professional, 1996

Synopsis

Crosby evaluates the progress of his original quality management principles and includes his maturity grid for companies to use in assessing the successes and failures in their own organizations

A propos du livre

À propos de l'auteur

Phillip B. Crosby has had 39 years of hands-on experience as a quality management professional and an executive. While with Martin Marietta he created the concept of ZZeroDefects. During 14 years as Vice-President of the ITT Corporation he was responsible for quality worldwide in 87 divisions. In 1979 he founded Phillip Crosby Associates, Inc. (PCA), which became the world's largest quality management consulting firm. Each year 20,000 executives and managers attaend the Quality College of PCA.In 1991 he retired from PCA and now serves as Chairman of Career IV, Inc., in Maitland, Florida, spending his time working with those who would become executives, and speaking to groups. His other books include Quality is Free, Running Things, The Eternally Successful Organization, Let's Talk Quality, Leadeing, and The Art of Getiing Your Own Sweet Way.

Détails de l'édition

• Éditeur: McGraw-Hill Professional
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 0070145326
• ISBN 13: 9780070145320
• Reliure: Relié
• Numéro d'édition: 2
• Nombre de pages: 264
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible