Call Center Operations: Profiting from Teleservices - Couverture souple

Day, Charles E.

 
9780070164307: Call Center Operations: Profiting from Teleservices
Couverture souple
ISBN 10 : 0070164304 ISBN 13 : 9780070164307
Editeur : McGraw-Hill Professional, 2000

Synopsis

Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! Call Center Operations: Profiting from Teleservices , by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration. . . assess available methodologies. . . and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local,long distance and cable providers; and more; automatic and predictive dialing. . . client server technology. . . GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Charles E. Day is president of Charles E. Day and Associates, one of the country's leading consulting firms specializing in the application of integrated telephone and computer technologies. A contributor to many industry journals, he is also a Certified Management Consultant.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Professional
Date d'édition
2000
Langue
anglais
ISBN 10 
0070164304
ISBN 13 
9780070164307
Reliure
Broché
Nombre de pages
516
Coordonnées du fabricant
non disponible
Personne responsable
non disponible