Total Quality Control: Achieving Productivity, Market Penetration, and Advantage in the Global Economy - Couverture rigide

Feigenbaum, Armand V.

9780070220034: Total Quality Control: Achieving Productivity, Market Penetration, and Advantage in the Global Economy

Couverture rigide

ISBN 10 : 0070220034 ISBN 13 : 9780070220034

Editeur : McGraw-Hill Professional, 2015

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Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised fourth edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. There is new emphasis on managing, operating, and on integrating the key areas of a company's quality value chain. This title talks about Six Sigma and its role in Total Quality Management, and ensuring customer satisfaction and retention.

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� propos de l?auteur

Armand V. Feigenbaum is President & CEO, General Systems Co., Inc. and the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT. He is the recipient of the 2007 National Medal for Technology and Innovation and numerous other medals and honors from quality associations around the world.

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