Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness - Couverture rigide

Harrington, H. James

 
9780070267688: Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Couverture rigide
ISBN 10 : 0070267685 ISBN 13 : 9780070267688
Editeur : McGraw-Hill Professional, 1991

Synopsis

It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Professional
Date d'édition
1991
Langue
anglais
ISBN 10 
0070267685
ISBN 13 
9780070267688
Reliure
Relié
Nombre de pages
274
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780070600034: Business Process Improvement

Edition présentée

ISBN 10 :  0070600031 ISBN 13 :  9780070600034
Editeur : McGraw Hill Education India Pvt Ltd
Couverture souple