This text brings together all the popular benchmarking applications from competitive product testing, reverse engineering and competitive analysis to competitive shopping and process benchmarking. It explains how to manage all aspects of benchmarking to maximize organizational performance.
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H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
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