What drives day-to-day behaviour in an organization? The author proposes that the "silent engines" are not official policies but "unwritten" rules and that deciphering those rules is a vital step in managing change because the process reveals why people are simply unwilling to alter their behaviour. The text shows how to break free through the barriers to change. "New Yorker"-style cartoons emphasize major points.
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Peter Scott-Morgan is the best-selling author of The Unwritten Rules of the Game and is well known as a popular business speaker, consultant and teacher. He is globally recognized as an authority on managing revolutionary transformation in business. With a New Economy lifestyle he lives in the Caribbean in winter and the English Riviera in summer. In his spare time Dr. Scott-Morgan is a partner of the international consultancy Arthur D. Little, Inc., and Professor of Business at Bostons ADL School of Management. Find out more at www.scott-morgan.com.
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