Integrated Process Management: A Quality Model - Couverture rigide

Slater, Roger

Couverture rigide

ISBN 10 : 0070581029 ISBN 13 : 9780070581029

Editeur : McGraw-Hill Professional, 1991

Synopsis

If you want to create and sustain a commitment to quality in your company - a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. "Integrated Process Management: A Quality Model", offers you a compelling, workable process management model, derived from the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; and how to run the plan on a computer. Slater's model is driven by an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense stems that really work. The dynamic process management model described in this book will give you the skills you need right now to improve quality at every stage of operations - from initial product development to final product delivery.

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À propos de l'auteur

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Détails de l'édition

• Éditeur: McGraw-Hill Professional
• Date d'édition: 1991
• Langue: anglais
• ISBN 10: 0070581029
• ISBN 13: 9780070581029
• Reliure: Relié
• Nombre de pages: 278
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible