Fast Track to Quality: A 12-Month Program for Small to Mid-Sized Businesses - Couverture rigide

Tunks, Roger

 
9780070654761: Fast Track to Quality: A 12-Month Program for Small to Mid-Sized Businesses
Couverture rigide
ISBN 10 : 007065476X ISBN 13 : 9780070654761
Editeur : McGraw-Hill Inc.,US, 1992

Synopsis

This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM "how to's" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Inc.,US
Date d'édition
1992
Langue
anglais
ISBN 10 
007065476X
ISBN 13 
9780070654761
Reliure
Relié
Nombre de pages
292
Coordonnées du fabricant
non disponible
Personne responsable
non disponible