Synopsis
To remain successful in today's increasingly competitive business environments, companies are placing a major emphasis on prompt customer relations. At the same time, downsizing is resulting in heavier workloads, and less time, for everyone - including those people in charge of prompt customer relations. In this package, there are nearly 200 letters dealing with just about any business situation, that project a positive and professional company image to customers. From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of proven, easy-to-adapt letters will save the user time and effort. And the book comes specially packaged with a diskette, to further simplify the letter-writing process. In any given situation, the reader need only look up the problem area in the book's table of contents, flip immediately to the appropriate customer service letter, and call it up to the computer screen. A few keystrokes later, the job is done. Readers will also find a ready-to-implement customer service policy manual that's perfect for any size company, sample letters from internationally recognized companies with top-notch customer service reputations, and many insightful tips on establishing an effective and efficient customer relations policy. "The Complete Customer Service Letter Book" is a valuable on-the-job resource that will benefit everyone: customers, employers, "and" employees.
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