Managing Services: Improving Services Through Operations Management - Couverture souple

Denton, D. Keith

Couverture souple

ISBN 10 : 007112585X ISBN 13 : 9780071125857

Editeur : McGraw-Hill Education (ISE Editions), 1992

Synopsis

This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.

Détails de l'édition

• Éditeur: McGraw-Hill Education (ISE Editions)
• Date d'édition: 1992
• Langue: anglais
• ISBN 10: 007112585X
• ISBN 13: 9780071125857
• Reliure: Broché
• Nombre de pages: 192
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible