Synopsis
This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples.
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Service Management for Competitive Advantage
Edité par
McGraw-Hill Education (ISE Editions), 1994
ISBN 10 : 0071133127
ISBN 13 : 9780071133128
Ancien ou d'occasion
Paperback
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Service Management for Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780071133128
Acheter D'occasion
EUR 10,18
Expédition à EUR 4,72
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Expédition depuis Royaume-Uni vers Etats-Unis
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Service Management for Competitive Advantage
Edité par
McGraw-Hill Education (ISE Editions), 1994
ISBN 10 : 0071133127
ISBN 13 : 9780071133128
Ancien ou d'occasion
Couverture souple
Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Ex library copy with usual stamps & stickers. N° de réf. du vendeur wbs7099693893
Acheter D'occasion
EUR 13,66
Expédition à EUR 9,57
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Expédition depuis Royaume-Uni vers Etats-Unis
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Image fournie par le vendeur
Service Management for Competitive Advantage
Edité par
McGraw-Hill Education (ISE Editions), 1994
ISBN 10 : 0071133127
ISBN 13 : 9780071133128
Ancien ou d'occasion
Couverture souple
Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur wbs4503571647
Acheter D'occasion
EUR 13,66
Expédition à EUR 9,57
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
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Service Management for Competitive Advantage
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780071133128
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EUR 15,51
Expédition à EUR 8
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Expédition depuis Royaume-Uni vers Etats-Unis
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Service Management For Competitive Advantage
Edité par
McGraw-Hill, 1994
ISBN 10 : 0071133127
ISBN 13 : 9780071133128
Ancien ou d'occasion
Paperback
Vendeur : Book Haven, Wellington, WLG, Nouvelle-Zélande
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples. Heavy; Owner's Name inside. 462 pages. N° de réf. du vendeur 1587478
Acheter D'occasion
EUR 6,99
Expédition à EUR 30,97
Expédition depuis Nouvelle-Zélande vers Etats-Unis
Expédition depuis Nouvelle-Zélande vers Etats-Unis
Quantité disponible : 1 disponible(s)