Synopsis
This text covers the basic human relations and interpersonal skills needed to succeed in the workplace. Lessons highlight individual skills including building self-esteem, overcoming fear and anxiety, becoming a better listener, resolving conflict, setting goals, managing stress and improving communication skills. In addition, the book covers customer service skills and ethical dilemmas and uses real-life examples.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
