AND Student CD-ROM - Couverture souple

Knod, Edward M.; Schonberger, Richard J.

Couverture souple

ISBN 10 : 0071202161 ISBN 13 : 9780071202169

Editeur : McGraw Hill Higher Education, 2001

Synopsis

This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. This title uses the authors 15 principles as a framework for organizing the text. This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.

A propos du livre

À propos de l'auteur

Terrance Keys, CTT (New York, NY) is the Assistant Director of Instructional Support at SUNY Monroe Community College, where he oversees the Professional Development and Instructional Technologies/Distance Learning departments. Andrew R. Zeff (Chicago, IL) is Vice President of Zeff Training and Consulting (ZTAC, Inc.), a Microsoft Technical EducationCenter. He has over 12 years of experience as a network administrator, engineer, and Microsoft Certified Trainer. He is also a Certified Novell Instructor. He is the author of iNet+ All-in-One Certification Exam Guide.

Détails de l'édition

• Éditeur: McGraw Hill Higher Education
• Date d'édition: 2001
• Langue: anglais
• ISBN 10: 0071202161
• ISBN 13: 9780071202169
• Reliure: Broché
• Nombre de pages: 725
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible