Articles liés à Service Management: Operations, Strategy, Information...
Synopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Acheter neuf
Afficher cet article
EUR 29,98
Gratuit expédition vers Etats-Unis
Destinations, frais et délais
Résultats de recherche pour Service Management: Operations, Strategy, Information...
Image d'archives
Service Management: Operations, Strategy, Information Technology
Edité par
McGraw-Hill, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : PAPER CAVALIER UK, London, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Etat : good. A good reading copy. May contain markings or be a withdrawn library copy. N° de réf. du vendeur 9780071263467-4
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management : Operations, Strategy, Information Technology
Edité par
McGraw-Hill Education, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. 6th. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP74408535
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management: Operations, Strategy, Information Technology
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. N° de réf. du vendeur 8597728
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management: Operations, Strategy, Information Technology
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. N° de réf. du vendeur 9157699
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management: Operations, Strategy, Information Technology W/Student Cd
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. N° de réf. du vendeur 9157701
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management: Operations, Strategy, Information Technology W/Student Cd
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. N° de réf. du vendeur 9157700
Quantité disponible : 1 disponible(s)
Edition internationale
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Edité par
McGraw-Hill Higher Education, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Neuf
Couverture souple
Vendeur : Romtrade Corp., STERLING HEIGHTS, MI, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. N° de réf. du vendeur ABNR-66494
Quantité disponible : 2 disponible(s)
Image d'archives
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Edité par
McGraw-Hill Higher Education, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Neuf
Couverture souple
Vendeur : SMASS Sellers, IRVING, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. N° de réf. du vendeur ASNT3-66494
Quantité disponible : 2 disponible(s)
Image d'archives
Service Management : Operations, Strategy, Information Technology
Edité par
Mcgraw-Hill Publ.Comp., 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Buchpark, Trebbin, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : Gut. Zustand: Gut | Sprache: Englisch | Produktart: Bücher. N° de réf. du vendeur 4018525/203
Quantité disponible : 1 disponible(s)