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Synopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Service Management: Operations, Strategy, Information Technology
Edité par
McGraw-Hill, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : PAPER CAVALIER UK, London, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Etat : good. A good reading copy. May contain markings or be a withdrawn library copy. N° de réf. du vendeur 9780071263467-4
Quantité disponible : 1 disponible(s)
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Service Management: Operations, Strategy, Information Technology
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. N° de réf. du vendeur 8597728
Quantité disponible : 1 disponible(s)
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Service Management: Operations, Strategy, Information Technology W/Student Cd
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. N° de réf. du vendeur 9157701
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management: Operations, Strategy, Information Technology
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. N° de réf. du vendeur 9157699
Quantité disponible : 1 disponible(s)
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Service Management: Operations, Strategy, Information Technology W/Student Cd
Edité par
Mcgraw-Hill Higher Education, 2008
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. N° de réf. du vendeur 9157700
Quantité disponible : 1 disponible(s)
Edition internationale
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Edité par
McGraw-Hill Higher Education, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Neuf
Couverture souple
Vendeur : Basi6 International, Irving, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. N° de réf. du vendeur ABEJUNE24-359119
Quantité disponible : 9 disponible(s)
Edition internationale
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Edité par
McGraw-Hill Higher Education, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Neuf
Couverture souple
Vendeur : Romtrade Corp., STERLING HEIGHTS, MI, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. N° de réf. du vendeur ABNR-66494
Quantité disponible : 2 disponible(s)
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SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Edité par
McGraw-Hill Higher Education, 2007
ISBN 10 : 0071263462
ISBN 13 : 9780071263467
Neuf
Couverture souple
Vendeur : SMASS Sellers, IRVING, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. N° de réf. du vendeur ASNT3-66494
Quantité disponible : 2 disponible(s)
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Service Management: Operations, Strategy, Information Technology
Vendeur : ALLBOOKS1, Direk, SA, Australie
Évaluation du vendeur 5 sur 5 étoiles
N° de réf. du vendeur SHUB359119
Quantité disponible : 1 disponible(s)
Edition internationale
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Edition internationaleVendeur : UK BOOKS STORE, London, LONDO, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Brand New. Brand New! Fast Delivery This is an International Edition and ship within 24-48 hours. Deliver by FedEx and Dhl, & Aramex, UPS, & USPS and we do accept APO and PO BOX Addresses. Order can be delivered worldwide within 7-10 days and we do have flat rate for up to 2LB. Extra shipping charges will be requested if the Book weight is more than 5 LB. This Item May be shipped from India, United states & United Kingdom. Depending on your location and availability. N° de réf. du vendeur CBS 9780071263467
Quantité disponible : 9 disponible(s)