Dealing With Difficult People: 24 Lessons for Bringing Out the Best in Everyone - Couverture rigide

Brinkman, Rick; Kirschner, Richard

 
9780071463331: Dealing With Difficult People: 24 Lessons for Bringing Out the Best in Everyone
Couverture rigide
ISBN 10 : 007146333X ISBN 13 : 9780071463331
Editeur : McGraw-Hill Professional, 2006

Synopsis

Learn how to disarm problem people, find common ground, and turn conflict into cooperation

  • In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.
  • At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to:
  • Identify 10 bothersome behaviors and deal successfully with each of them
    Understand why people become difficult
    Use sophisticated techniques to neutralise whining, negativity, attacks, tantrums and more
    Cultivate the nine "take-charge" skills that prevent people from becoming difficult

    There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

    • Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

    À propos de l?auteur

    McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

    Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

    Éditeur
    McGraw-Hill Professional
    Date d'édition
    2006
    Langue
    anglais
    ISBN 10 
    007146333X
    ISBN 13 
    9780071463331
    Reliure
    Relié
    Nombre de pages
    128
    Coordonnées du fabricant
    non disponible
    Personne responsable
    non disponible

    Autres éditions populaires du même titre

    9780071823302: Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone

    Edition présentée

    ISBN 10 :  0071823301 ISBN 13 :  9780071823302
    Editeur : McGraw-Hill Companies, 2013
    Couverture souple