Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results - Couverture rigide

Colan, Lee

Couverture rigide

ISBN 10 : 0071602151 ISBN 13 : 9780071602150

Editeur : McGraw-Hill Professional, 2008

Synopsis

Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the "how to" for inspiring your team so they deliver unparalleled value to your customers.

Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of "Passionate Performance."

With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:

• Identify ways to eliminate barriers to achievement
• Define boundaries within which employees have the autonomy to do their jobs
• Create a compelling purpose for your team
• Focus resources and time to best support your purpose
• Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
• Create team rituals that help build intimacy

Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition...one employee at a time.

A propos du livre

À propos de l'auteur

Lee J. Colan, Ph.D. is a leadership expert, advisor, and an energizing speaker whose cut-through-the-clutter insights appear regularly in a wide range of print and on-line media. Lee has published seven rapid-read books designed for an information-rich, time-poor world. Virtually every Fortune 500 company, as well as many smaller companies, have experienced the positive impact of Lee's practical approach.

Détails de l'édition

• Éditeur: McGraw-Hill Professional
• Date d'édition: 2008
• Langue: anglais
• ISBN 10: 0071602151
• ISBN 13: 9780071602150
• Reliure: Relié
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible