Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded - Couverture souple

Gee, Jeff

Couverture souple

ISBN 10 : 0071625798 ISBN 13 : 9780071625791

Editeur : McGraw-Hill Education, 2009

Synopsis

Don’t just give them customer service. Give them Super Service!

For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.

Now, it has been completely revised and expanded to address today’s unique customer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on:

• Listening to customer needs
• Understanding today’s savvy customer
• Adopting a positive attitude
• Adding value to the customer experience
• Providing service quickly and efficiently

Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.

A propos du livre

À propos des auteurs

Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.

Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.

Détails de l'édition

• Éditeur: McGraw-Hill Education
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 0071625798
• ISBN 13: 9780071625791
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 208
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible