The Customer Signs Your Paycheck - Couverture souple

Cooper, Frank

Couverture souple

ISBN 10 : 0071632883 ISBN 13 : 9780071632881

Editeur : McGraw-Hill Education, 2009

Synopsis

Positive Service Gets Positive Results―Every Time!

Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today’s hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti-you activists―and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. You’ll learn:

• The 10 commandments for customer relations
• Eight habits to help you get ahead
• The easiest way to handle customer complaints
• A simple method for remembering names

You’ll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory.

Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with today’s highly empowered and demandingcustomer.

A propos du livre

À propos de l'auteur

Frank Cooper Frank Cooper is the author of How to Grow a Profitable Business and has been running his own speaking and consulting business for more than 35 years. He resides in Washington State.

Détails de l'édition

• Éditeur: McGraw-Hill Education
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 0071632883
• ISBN 13: 9780071632881
• Reliure: Broché
• Nombre de pages: 240
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible