Perfect Phrases for Customer Service - Couverture souple

Bacal, Robert

Couverture souple

ISBN 10 : 0071745068 ISBN 13 : 9780071745062

Editeur : McGraw-Hill Professional, 2011

Synopsis

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

• Defusing bad situations before they get worse
• Handling complaints patiently and professionally
• Satisfying customers and increasing sales
• Building long-term relationships with important customers

A propos du livre

À propos de l'auteur

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.

Détails de l'édition

• Éditeur: McGraw-Hill Professional
• Date d'édition: 2011
• Langue: anglais
• ISBN 10: 0071745068
• ISBN 13: 9780071745062
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 256
• Coordonnées du fabricant: non disponible
• Personne responsable: GPSR Kontakt; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Allemagne