Articles liés à Service Fanatics: How to Build Superior Patient Experience...
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way - Couverture rigide
L'édition de cet ISBN n'est malheureusement plus disponible.
Afficher les exemplaires de cette édition ISBN
- ÉditeurMcGraw-Hill Professional
- Date d'édition2014
- ISBN 10 0071833250
- ISBN 13 9780071833257
- ReliureRelié
- Nombre de pages288
- Evaluation vendeur
Acheter neuf
En savoir plus sur cette édition
EUR 17,12
Frais de port :
EUR 3,97
Vers Etats-Unis
Meilleurs résultats de recherche sur AbeBooks
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Hardcover. Etat : new. New Copy. Customer Service Guaranteed. N° de réf. du vendeur think0071833250
Acheter neuf
EUR 17,12
Autre devise
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Hardcover. Etat : new. New. Fast Shipping and good customer service. N° de réf. du vendeur Holz_New_0071833250
Acheter neuf
EUR 21,09
Autre devise
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : New. This is a brand new book! Fast Shipping - Safe and Secure Mailer - Our goal is to deliver a better item than what you are hoping for! If not we will make it right!. N° de réf. du vendeur 1XGGTE000GKR_ns
Acheter neuf
EUR 24,99
Autre devise
Image fournie par le vendeur
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Hardback or Cased Book)
Edité par
McGraw-Hill Education 10/27/2014
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 5
Vendeur :
Evaluation vendeur
Description du livre Hardback or Cased Book. Etat : New. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way 1.12. Book. N° de réf. du vendeur BBS-9780071833257
Acheter neuf
EUR 32,11
Autre devise
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : > 20
Vendeur :
Evaluation vendeur
Description du livre Etat : New. N° de réf. du vendeur ABLIING23Feb2215580014849
Acheter neuf
EUR 29,72
Autre devise
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : > 20
Vendeur :
Evaluation vendeur
Description du livre Etat : New. N° de réf. du vendeur I-9780071833257
Acheter neuf
EUR 33,65
Autre devise
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2024)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 20
Vendeur :
Evaluation vendeur
Description du livre Hardcover. Etat : New. Brand New! This item is printed on demand. N° de réf. du vendeur 0071833250
Acheter neuf
EUR 34,52
Autre devise
Image d'archives
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : New. Buy with confidence! Book is in new, never-used condition. N° de réf. du vendeur bk0071833250xvz189zvxnew
Acheter neuf
EUR 34,61
Autre devise
Image fournie par le vendeur
Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way
Edité par
McGraw Hill
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : New. N° de réf. du vendeur 21283594-n
Acheter neuf
EUR 34,39
Autre devise
Image fournie par le vendeur
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Hardcover)
Edité par
McGraw-Hill Education - Europe
(2014)
ISBN 10 : 0071833250
ISBN 13 : 9780071833257
Neuf
Couverture rigide
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Hardcover. Etat : new. Hardcover. THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9780071833257
Acheter neuf
EUR 38,38
Autre devise