Operations Management: Meeting Customers' Demands - Couverture rigide

Knod; Schonberger

Couverture rigide

ISBN 10 : 0072320591 ISBN 13 : 9780072320596

Editeur : Osborne/McGraw-Hill, 2001

Synopsis

This work provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing, presenting all concepts with a real-world perspective based on extensive global consulting work. The text is provides a customer-focused approach. Using the authors' 15 principles as a framework for organizing the text, teamwork, quality and customer service in both manufacturing and services are stressed, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling.

Détails de l'édition

• Éditeur: Osborne/McGraw-Hill
• Date d'édition: 2001
• Langue: anglais
• ISBN 10: 0072320591
• ISBN 13: 9780072320596
• Reliure: Relié
• Nombre de pages: 714
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible