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The Enemy Within: Actions That Self-Destruct Companies, Customer Service and Jobs - Couverture souple
Synopsis
Book by Buchanan Richard W PhD
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l'auteur
Richard Buchanan is an associate professor of marketing at Massey University in New Zealand and also runs his own consultancy. He has extensive experience in both the private and public sectors, working for multinational corporations, non-profit organisations and charities. His speaking circuit takes him to Australia, New Zealand, Asia, the US, Canada and Britain. His clients include General Motors Holden, AMP Life Insurance, Caltex, Mobil, ICI Pharmaceutical, Hewlett-Packard, Westpac and Suzuki.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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The Enemy Within: Actions That Self-Destruct Companies, Customer Service and Jobs
Edité par
McGraw-Hill Companies, The, 1996
ISBN 10 : 0074703242
ISBN 13 : 9780074703243
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 68320684-6
Acheter D'occasion
EUR 10,29
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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The Enemy Within: Actions That Self-Destruct Companies, Customer Service and Jobs
Edité par
McGraw-Hill, 1996
ISBN 10 : 0074703242
ISBN 13 : 9780074703243
Ancien ou d'occasion
Paperback
Vendeur : Book Express (NZ), Shannon, Nouvelle-Zélande
Évaluation du vendeur 3 sur 5 étoiles
Paperback. Etat : Very Good. 249 pages. If you've ever been treated rudely by a salesperson, transferred to multiple extensions while searching for information; waited endlessly on hold for assista nce; been given incorrect information and no follow-up; or requested material th at never arrived or was incomplete upon delivery, then you've experienced poor c ustomer service. This problem, familiar to us all, frequently leads to lost busi ness, as customers, feeling abused and mishandled, switch to the competition. Th e Enemy Within looks at this problem from a unique perspective, that of the empl oyee. It ties employees at all levels directly into the process, focusing on the bottom-line benefits produced by good customer service. Skill-building exercise s and humorous examples are included as well, to help managers get their custome r service programs back on tract. N° de réf. du vendeur 3777p
Acheter D'occasion
EUR 4,15
Expédition à EUR 40,08
Expédition depuis Nouvelle-Zélande vers Etats-Unis
Expédition depuis Nouvelle-Zélande vers Etats-Unis
Quantité disponible : 1 disponible(s)