Quality: From Customer Needs to Customer Satisfaction - Couverture souple

Bergman, Bo; Klefsjo, Bengt

 
9780077090166: Quality: From Customer Needs to Customer Satisfaction
Couverture souple
ISBN 10 : 0077090160 ISBN 13 : 9780077090166
Editeur : McGraw-Hill Publishing Co., 1994

Synopsis

This work introduces quality management and methodology at an undergraduate level. Divided into five parts, it offers a comprehensive review of the subject. The first part discusses the quality concept along with relations between quality and productivity, profitability and survival. Part two begins with a chapter dealing with quality function deployment, followed by a discussion of reliability, design of experiments and design methodology. In Part three statistical process control, the seven QC-tools, process charts and capability studies are discussed in detail. Part four considers service quality and customer satisfaction, while Part five deals with the management aspects of quality.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Publishing Co.
Date d'édition
1994
Langue
anglais
ISBN 10 
0077090160
ISBN 13 
9780077090166
Reliure
Broché
Nombre de pages
478
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9789144041667: Quality From Customer Needs To Customer Satisfaction

Edition présentée

ISBN 10 :  9144041667 ISBN 13 :  9789144041667
Editeur : Studentlitteratur AB, 2002
Couverture rigide