My Secret Life on the McJob - Couverture souple

Newman, Jerry

Couverture souple

ISBN 10 : 0077116720 ISBN 13 : 9780077116729

Editeur : McGraw Hill Higher Education, 2007

Synopsis

Q: What happens when a distinguished management professor works undercover at fast food restaurants?A: He learns more than ever about the secrets of great management and leadershipMy Secret Life on the McJob, a groundbreaking new management tell-all, is at once a humorous take on the world of the rank-and-file as well as a practical guide on management that you can use in your business, no matter what kind of business it is. Jerry Newman shares the approaches that worked . . . and the ones that were a serious miss.His experience behind the counter at McDonalds, Arby's, and Burger King, among others, delivers the answers to potent management questions such as: How can a manager succeed when resources are scarce? When he's too bombarded with details to think? When employee turnover is 200 percent? Newman learned everything the hard way.Each chapter includes “Supersized Management Principles”-behaviors and values that identify effective management behavior Features first-hand accounts of good and bad leadership in adverse conditions, as well as battle-tested motivational, training, and team-building techniques Delivers solutions for today's most pressing management issues

A propos du livre

À propos de l?auteur

Jerry Newman (B.A., U of Michigan; M.A., Ph.D, U of Minnesota) is Distinguished Professor of Organization and Human Resources at the State University of New York at Buffalo.

Détails de l'édition

• Éditeur: McGraw Hill Higher Education
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 0077116720
• ISBN 13: 9780077116729
• Reliure: Broché
• Nombre de pages: 203
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible