Articles liés à Principles of Services Marketing

Principles of Services Marketing - Couverture souple

Palmer, Adrian

 
9780077129514: Principles of Services Marketing

Synopsis

Today, more people in the western world earn a living from producing services than making manufactured goods. Now in its sixth edition, Principles of Services Marketing offers a comprehensive and contemporary introduction for students taking a module in services marketing. Fully updated and revised throughout, it reflects the latest technological developments and their impact for services marketing.

New for this edition….

•Increased coverage of the customer experience •Highlights Web 2.0 for peer-to-peer interaction.

•More on social networking sites and mobile internet

•Focus on how the credit crunch impacts services marketing

•Emphasis on ecological issues and their implications for marketing services

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À propos de l'auteur

Adrian Palmer is Professor of Marketing at the School of Business and Economics, University of Wales, Swansea UK.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.