Articles liés à Service Management: Operations, Strategy, Information...
Synopsis
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Acheter D'occasion
état : SatisfaisantIt's a preowned item in good condition...
Afficher cet article
EUR 7,62
EUR 9,43 expédition depuis Etats-Unis vers France
Destinations, frais et délaisAcheter neuf
Afficher cet article
EUR 12,13
EUR 38,61 expédition depuis Etats-Unis vers France
Destinations, frais et délaisRésultats de recherche pour Service Management: Operations, Strategy, Information...
Image d'archives
Service Management: Operations, Strategy, Information Technology
Edité par
Irwin Professional Pub (edition 8), 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Ancien ou d'occasion
Couverture rigide
Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Good. 8. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. N° de réf. du vendeur 0077841204-11-1
Quantité disponible : 1 disponible(s)
Image d'archives
MP Service Management with Service Model Software Access Card
Edité par
McGraw-Hill Education, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0077841204I5N00
Quantité disponible : 1 disponible(s)
Image d'archives
MP Service Management with Service Model Software Access Card
Edité par
McGraw-Hill Education, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0077841204I4N00
Quantité disponible : 1 disponible(s)
Edition internationale
MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Edition internationaleVendeur : booksdeck, Westlake Village, CA, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Softcover. Etat : New. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking. N° de réf. du vendeur 416|9780077841201
Quantité disponible : 2 disponible(s)
Edition internationale
Service Management Operations, Strategy, Information Technology, 8th edition
Edition internationaleVendeur : Sizzler Texts, SAN GABRIEL, CA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Soft cover. Etat : New. Etat de la jaquette : New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. N° de réf. du vendeur ABE-16556726933
Quantité disponible : Plus de 20 disponibles
Edition internationale
Service Management Operations, Strategy, Information Technology, 8th
Edité par
McGraw-Hill Education, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Neuf
Trade paperback
Vendeur : Aideo Books, San Marino, CA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Trade paperback. Etat : New in new dust jacket. 8th ed. INTERNATIONAL EDITION. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. McGraw-Hill/Irwin Series Operations and Decision Sciences. Audience: General/trade. N° de réf. du vendeur K010A0001003
Quantité disponible : Plus de 20 disponibles
Image fournie par le vendeur
Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Edité par
Irwin Professional Pub, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Ancien ou d'occasion
Couverture rigide
Vendeur : 3Brothers Bookstore, Egg harbor township, NJ, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting. N° de réf. du vendeur EVV.0077841204.VG
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Edité par
Irwin Professional Pub, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Neuf
Couverture rigide
Vendeur : Toscana Books, AUSTIN, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. N° de réf. du vendeur Scanned0077841204
Quantité disponible : 1 disponible(s)