Articles liés à Service Management: Operations, Strategy, Information...
Synopsis
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurMcGraw-Hill Professional
- Date d'édition2013
- ISBN 10 0077841204
- ISBN 13 9780077841201
- ReliureRelié
- Langueanglais
- Nombre de pages524
- Coordonnées du fabricantnon disponible
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Service Management: Operations, Strategy, Information Technology
Edité par
Irwin Professional Pub (edition 8), 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
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MP Service Management with Service Model Software Access Card
Edité par
McGraw-Hill Education
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 3.05. N° de réf. du vendeur G0077841204I4N00
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MP Service Management with Service Model Software Access Card
Edité par
McGraw-Hill Education
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.05. N° de réf. du vendeur G0077841204I3N00
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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
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Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00087322101
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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
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Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00082965473
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Edition internationale
MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
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Service Management Operations, Strategy, Information Technology, 8th edition
Edition internationaleVendeur : Sizzler Texts, SAN GABRIEL, CA, Etats-Unis
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Soft cover. Etat : New. Etat de la jaquette : New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. N° de réf. du vendeur ABE-16556726933
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Edition internationale
Service Management Operations, Strategy, Information Technology, 8th
Edité par
McGraw-Hill Education, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Neuf
Trade paperback
Vendeur : Aideo Books, San Marino, CA, Etats-Unis
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Trade paperback. Etat : New in new dust jacket. 8th ed. INTERNATIONAL EDITION. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. McGraw-Hill/Irwin Series Operations and Decision Sciences. Audience: General/trade. N° de réf. du vendeur K010A0001003
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MP Service Management with Service Model Software Access Card (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Edité par
McGraw-Hill Education, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Ancien ou d'occasion
Couverture rigide
Vendeur : SGS Trading Inc, Franklin Lakes, NJ, Etats-Unis
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Hardcover. Etat : Good. Textbook, May Have Highlights, Notes and/or Underlining, BOOK ONLY-NO ACCESS CODE, NO CD, Ships with Tracking. N° de réf. du vendeur SKU0061591
Quantité disponible : 2 disponible(s)
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Service Management: Operations, Strategy, Information Technology
Edité par
Irwin Professional Pub, 2013
ISBN 10 : 0077841204
ISBN 13 : 9780077841201
Neuf
Couverture rigide
Vendeur : Shakespeare Book House, Rockford, IL, Etats-Unis
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Etat : New. The item is Brand New! N° de réf. du vendeur 570W2K001MR7_ns
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