A combination of text, CD-ROM, flowcharting software, and on-line guidance shows how to plan, execute, and internalize and upgraded quality management system (QMS) within any organization. The authors, both ISO experts, provide concepts that actually go beyond meeting the minimum QMS requirements as defined in ISO 9001. It offers case studies and straightforward, practical guidance for those starting the ISO certification process as well as others striving to pass the six-month audits.
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H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
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Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Vendeur : M. W. Cramer Rare and Out Of Print Books, Toronto, ON, Canada
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