Service Strategy - Couverture souple

Iqbal, Majid; Nieves, Michael

 
9780113310456: Service Strategy
Couverture souple
ISBN 10 : 0113310455 ISBN 13 : 9780113310456
Editeur : Stationery Office Books, 2007

Synopsis

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Stationery Office Books
Date d'édition
2007
Langue
anglais
ISBN 10 
0113310455
ISBN 13 
9780113310456
Reliure
Broché
Nombre de pages
276
Coordonnées du fabricant
non disponible
Personne responsable
non disponible