Continual Service Improvement Itil, Version 3 - Couverture souple

Spalding, George; Case, Gary

 
9780113310494: Continual Service Improvement Itil, Version 3
Couverture souple
ISBN 10 : 0113310498 ISBN 13 : 9780113310494
Editeur : Stationery Office Books, 2007

Synopsis

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Stationery Office Books
Date d'édition
2007
Langue
anglais
ISBN 10 
0113310498
ISBN 13 
9780113310494
Reliure
Broché
Nombre de pages
232
Coordonnées du fabricant
non disponible
Personne responsable
non disponible