Building an ITIL-Based Service Management Department - Couverture souple

Office Of Government Commerce; Fry, Malcolm

 
9780113310968: Building an ITIL-Based Service Management Department
Couverture souple
ISBN 10 : 011331096X ISBN 13 : 9780113310968
Editeur : Stationery Office Books, 2008

Synopsis

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Stationery Office Books
Date d'édition
2008
Langue
anglais
ISBN 10 
011331096X
ISBN 13 
9780113310968
Reliure
Broché
Nombre de pages
117
Coordonnées du fabricant
non disponible
Personne responsable
non disponible