The Introduction to the ITIL Service Lifecycle - Couverture souple

Office Of Government Commerce

Couverture souple

ISBN 10 : 0113311311 ISBN 13 : 9780113311316

Editeur : Stationery Office Books, 2010

A propos du livre

Présentation de l'éditeur

This introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. After showing high-level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision-making, then the principles behind design and deployment, and operation and optimisation. The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.

Détails de l'édition

• Éditeur: Stationery Office Books
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 0113311311
• ISBN 13: 9780113311316
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 247
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible