ITIL v3 Continual Service Improvement - Couverture souple

Couverture souple

ISBN 10 : 0113311427 ISBN 13 : 9780113311422

Editeur : Van Haren Publishing, 2008

A propos du livre

Présentation de l'éditeur

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Détails de l'édition

• Éditeur: Van Haren Publishing
• Date d'édition: 2008
• Langue: allemand
• ISBN 10: 0113311427
• ISBN 13: 9780113311422
• Reliure: Broché
• Nombre de pages: 221
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible