Articles liés à Itil 4 Foundation
Synopsis
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
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Présentation de l'éditeur
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
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ITIL Foundation, ITIL
Edité par
Stationery Office, The, 2020
ISBN 10 : 0113316070
ISBN 13 : 9780113316076
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ITIL Foundation, ITIL (ITIL 4 Foundation)
Edité par
The Stationery Office (edition 4th), 2020
ISBN 10 : 0113316070
ISBN 13 : 9780113316076
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ITIL Foundation, ITIL (ITIL 4 Foundation)
Edité par
The Stationery Office, 2020
ISBN 10 : 0113316070
ISBN 13 : 9780113316076
Ancien ou d'occasion
Couverture souple
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ITIL Foundation, ITIL
Edité par
The Stationery Office, 2020
ISBN 10 : 0113316070
ISBN 13 : 9780113316076
Ancien ou d'occasion
Paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
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Paperback. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_443203523
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ITIL Foundation, ITIL (ITIL 4 Foundation)
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Paperback. Etat : new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. N° de réf. du vendeur Scanned0113316070
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