Human-centred Design for It Service Management - Couverture souple

Macdermid, Katrina

Couverture souple

ISBN 10 : 0117094374 ISBN 13 : 9780117094376

Editeur : Stationery Office Books, 2023

Synopsis

Humanising IT(TM) applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include: - An overview of human-centred design and how it can be integrated with IT service management - How IT service management should serve the wider goals of the business - How the DVF (desirability, viability, feasibility) model can be applied - The four main phases of the Double Diamond model (discover, define, develop, deliver) - Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)

A propos du livre

À propos de l'auteur

Katrina Macdermid is considered a visionary in the IT service management learning domain. Katrina has developed a unique training platform and methodology, infusing her team with human-centred design to deliver outstanding learning experiences for her clients. She trains and advises international and publicly listed financial institutions, health providers, and the public sector in ITIL, human-centred design and IT service management.

Détails de l'édition

• Éditeur: Stationery Office Books
• Date d'édition: 2023
• Langue: anglais
• ISBN 10: 0117094374
• ISBN 13: 9780117094376
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 176
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible