Tenant feedback: a step-by-step guide to tenant satisfaction surveys - Couverture souple

Prescott-Clarke, Patricia; Great Britain: Department Of The Environment; Atkins, Julia

Couverture souple

ISBN 10 : 0117527920 ISBN 13 : 9780117527928

Editeur : Stationery Office Books, 1993

A propos du livre

Reseña del editor

With so many local authorities and housing associations conducting surveys of tenant satisfaction, the Department of the Environment commissioned this analysis of methods of good practice. A detailed set of guidelines on all the crucial aspects of planning and conducting a tenants' survey are provided, to help ensure future surveys provide reliable feedback. Guidance is provided on establishing if a survey is needed; choosing the most appropriate type of survey; using outside contractors; how to draw a sample; content of questionnaires; conducting fieldwork and interviewing; processing the data; analysing, interpreting and presenting the results.

Détails de l'édition

• Éditeur: Stationery Office Books
• Date d'édition: 1993
• Langue: anglais
• ISBN 10: 0117527920
• ISBN 13: 9780117527928
• Reliure: Tapa blanda
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible