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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research - Couverture souple
Synopsis
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. * Practical, field-tested, and actionable tips for what to do and say-and what NOT to do or say-in each situation.* Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.* Illustrative "survival stories" contributed by numerous professionals on the front lines of user research.
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À propos de l?auteur
Donna Tedesco is a Senior User Experience Specialist with over ten years of user research experience. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, "Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies." Donna received a BS in Engineering Psychology/Human Factors from Tufts University School of Engineering and a MS in Human Factors in Information Design from Bentley University. Fiona Tranquada is a Senior Usability Consultant with over ten years of user research experience. She has published and presented at local and national conferences and is an active Board member for the Boston chapter of the User Experience Professionals Association (UXPA). Fiona received a BA in Professional Writing and Creative Writing from Carnegie Mellon and an MS in Human Factors in Information Design from Bentley University.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Edité par
Morgan Kaufmann, 2013
ISBN 10 : 0124047009
ISBN 13 : 9780124047006
Ancien ou d'occasion
Couverture souple
Vendeur : medimops, Berlin, Allemagne
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Etat : very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. N° de réf. du vendeur M00124047009-V
Quantité disponible : 1 disponible(s)
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MODERATORS SURVIVAL GUIDE
Vendeur : Speedyhen, London, Royaume-Uni
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Etat : NEW. N° de réf. du vendeur NW9780124047006
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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Edité par
Morgan Kaufmann Publishers In 2013-11-21, 2013
ISBN 10 : 0124047009
ISBN 13 : 9780124047006
Neuf
Paperback
Vendeur : Chiron Media, Wallingford, Royaume-Uni
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Paperback. Etat : New. N° de réf. du vendeur 6666-ELS-9780124047006
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The Moderator's Survival Guide
Vendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur GB-9780124047006
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The Moderator's Survival Guide
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur GB-9780124047006
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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Vendeur : Ria Christie Collections, Uxbridge, Royaume-Uni
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Etat : New. In. N° de réf. du vendeur ria9780124047006_new
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The Moderator's Survival Guide
Edité par
Elsevier Science Nov 2013, 2013
ISBN 10 : 0124047009
ISBN 13 : 9780124047006
Neuf
Taschenbuch
Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Allemagne
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Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. 364 pp. Englisch. N° de réf. du vendeur 9780124047006
Quantité disponible : 2 disponible(s)
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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Vendeur : Revaluation Books, Exeter, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Brand New. 1st edition. 364 pages. 9.50x7.75x0.75 inches. In Stock. N° de réf. du vendeur __0124047009
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The Moderator?s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Edité par
Elsevier Science & Technology, 2013
ISBN 10 : 0124047009
ISBN 13 : 9780124047006
Neuf
Couverture souple
Edition originale
Vendeur : Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlande
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Etat : New. Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions. Num Pages: 364 pages, Approx. 120 illustrations (120 in full color). BIC Classification: UTF; UYZG. Category: (P) Professional & Vocational. Dimension: 235 x 191 x 16. Weight in Grams: 760. . 2013. 1st Edition. Paperback. . . . . N° de réf. du vendeur V9780124047006
Quantité disponible : 2 disponible(s)
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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
Edité par
Elsevier Science & Technology, 2013
ISBN 10 : 0124047009
ISBN 13 : 9780124047006
Neuf
Paperback / softback
Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback / softback. Etat : New. New copy - Usually dispatched within 4 working days. 792. N° de réf. du vendeur B9780124047006
Quantité disponible : Plus de 20 disponibles