Articles liés à Customer Culture: How Fedex and Other Great Companies...
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day - Couverture rigide
Synopsis
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it happen Ñ for real! Drawing on lessons learned at FedEx, Michael Basch identifies key cultural obstacles and leadership failures that dilute customer focus, and demonstrates exactly how to build systems and structures that help good people deliver outstanding service.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
MICHAEL BASCH was a founding officer of FedEx, where he spent 10 years as Senior Vice President. He was part of the explosively creative management team that took Fed Ex from 0 to $1 billion, as it built a company cited by Fortune as one of the decade's most well-managed companies. Basch led the teams that invented Fedex's bar code tracing system, built its SuperHub, and founded the FedEx Logistics Division.
Before joining FedEx, Basch spent eight years with UPS in Sales, Personnel, Operations, and Industrial Engineering. After leaving FedEx, he founded and served as President of Service Impact, a firm specializing in advancing the art, science, and practice of leadership.
He is currently Chief Information Officer at Enalasys Corporation, a company based in Calexico, CA that develops advanced energy management system solutions that enable governments and utilities to manage energy usage in homes and small businesses.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurFinancial TImes Prentice Hall
- Date d'édition2002
- ISBN 10 0130353310
- ISBN 13 9780130353313
- ReliureRelié
- Langueanglais
- Nombre de pages304
- Coordonnées du fabricantnon disponible
Acheter neuf
Afficher cet article
EUR 29,79
EUR 26,44 expédition depuis Etats-Unis vers France
Destinations, frais et délais
Résultats de recherche pour Customer Culture: How Fedex and Other Great Companies...
Image d'archives
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (Financial Times Prentice Hall Books,)
Edité par
Financial Times Management, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR004739191
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day
Edité par
Pearson Education, Limited, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Edition originale
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1st. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur GRP66522727
Quantité disponible : 1 disponible(s)
Image d'archives
CustomerCulture: How Fedex and Other Great Companies Put the Customer First Every Day (Financial Times Prentice Hall Books,)
Edité par
Financial Times 01.05.2002., 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Vendeur : Antiquariat Bookfarm, Löbnitz, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
274 Seiten Ehem. Bibliotheksexemplar m. Stempel u. RÜckensignatur. Leichte bis moderate Gebrauchs- und Lagerspuren, wenige kleine Anstreichungen möglich, Text ansonsten sauber. Ein gutes Arbeitsexemplar. 9780130353313 Sprache: Englisch Gewicht in Gramm: 652 1,6 x 0,3 x 2,4 cm, Gebundene Ausgabe. N° de réf. du vendeur 1098025
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Edité par
Financial Times Management (edition First Edition), 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Edition originale
Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. First Edition. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. N° de réf. du vendeur 0130353310-8-1
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
Edité par
FT Press, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.6. N° de réf. du vendeur G0130353310I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Edité par
Pearson Education, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00071784945
Quantité disponible : 1 disponible(s)
Image fournie par le vendeur
Customer Culture: How Fedex And Other Great Companies Put The Customer First Every Day
Edité par
Prentice Hall, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Vendeur : Booksalvation, Manchester, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardback. Etat : Good. Etat de la jaquette : Good. None. Outline:- A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory application and results of his CustomerCulture process of creating values-driven customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory"-> the publisher of this HARDBACK book is Prentice Hall The date of this copy is 2002 booksalvation have grade it as Good and it will be shipped from our UK warehouse This book is from the Series. Shipping is Free for UK buyers and at a reasonable charge for buyer outside the UK. null. Book. N° de réf. du vendeur 9780130353313SL1084
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Edité par
Financial Times Management, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Neuf
Couverture rigide
Vendeur : Toscana Books, AUSTIN, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. N° de réf. du vendeur Scanned0130353310
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Edité par
Financial Times Management, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Ancien ou d'occasion
Couverture rigide
Vendeur : HPB-Emerald, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
hardcover. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_420096775
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day Basch, Michael D.
Edité par
Financial Times Management, 2002
ISBN 10 : 0130353310
ISBN 13 : 9780130353313
Neuf
Couverture rigide
Vendeur : Aragon Books Canada, OTTAWA, ON, Canada
Évaluation du vendeur 3 sur 5 étoiles
Etat : New. N° de réf. du vendeur QCM--0110
Quantité disponible : 1 disponible(s)