Effective Customer Service: Ten Steps for Technical Professions - Couverture souple

Goetsch, David; Davis, Stanley

Couverture souple

ISBN 10 : 0130485292 ISBN 13 : 9780130485298

Editeur : Pearson, 2003

Synopsis

Book by Goetsch David L Davis Stanley

A propos du livre

Présentation de l'éditeur :

For Customer Service courses found in both 2 year and 4 year engineering technology, manufacturing technology, construction technology or quality control programs. Also found in engineering management programs at the graduate level. May also be found in Quality Control curricula.

• This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and construction firms. It provides users with a ten-step model for quality customer service, and an understanding of how customers define value. The book's “customer-is-king” philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. * Part of the NetEffect Series.

Biographie de l'auteur :

David L. Goetsch is Provost of the Joint Campus of the University of West Florida and Okaloosa-Walton Community College and Professor of Quality, Management, and Safety. Dr. Goetsch is also President and CEO of the Institute for Continual Improvement, a private consulting firm dedicated to the continual improvement of employees, organizations, and communities. Dr. Goetsch welcomes feedback from his readers and may be contacted at the following email address: ddsg200l@cox.net.

Stanley Davis is Professor of Quality Management at Okaloosa-Walton Community College and CEO of Stan Davis Consulting.

À propos de cette édition

• Éditeur: Pearson
• Date d'édition: 2003
• ISBN 10: 0130485292
• ISBN 13: 9780130485298
• Reliure: Broché
• Nombre de pages: 312