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Synopsis
In Accelerating Customer Relationships, a world-renowned CRM expert shows you how to build knowledge "InfoStructures" that deliver breakthrough profitability and customer loyalty. Ron Swift walks you step-by-step through integrating all customer "touchpoints'': retail sites, the Web, call centers, branches, telemarketing, direct mail, Internet portals, and beyond. Swift covers every aspect of enterprise-wide relationship management-strategies, processes, platforms, software, database, methodologies, partnerships, channels, and more. Through practical examples and case studies, you'll discover how to: - Identify your most profitable customers and find more just like them - Shorten your sales cycle by anticipating customer needs and desires - Manage your channel partnerships and all relationships more profitably - Maintain customer privacy and confidentiality while benefiting from profiling - Calculate the economic value of customer relationship management - Discover the key factors that make or break CRM and I/S projects The high-value, loyal customer is the No. 1 focal point for growth organizations worldwide! Today's relationship technologies give you an unprecedented opportunity to strengthen and deepen the customer relationships you care about most. This is the key-and the edge-to 21st century success for most businesses. Let Ron Swift show you how to do it-before your competitors do!
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À propos de l?auteur
RONALD S. SWIFT is Vice President, Customer Relationship Management Solutions, NCR Corporation, the world's leading supplier of Relationship Technologies that expand and enhance relationships with thousands of clients.
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Accelerating Customer Relationships: Using CRM and Relationship Technologies
Edité par
Prentice Hall, 2001
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
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Vendeur : Ammareal, Morangis, France
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Softcover. Etat : Bon. Ancien livre de bibliothèque. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations. N° de réf. du vendeur F-291-543
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Accelerating Customer Relationships: Using CRM and Relationship Technologies
Vendeur : Bahamut Media, Reading, Royaume-Uni
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Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780130889843
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Accelerating Customer Relationships: Using CRM and Relationship Technologies
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
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Paperback. Etat : Very Good. Accelerating Customer Relationships: Using CRM and Relationship Technologies This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780130889843
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Accelarating customer relationships
Edité par
Prentice Hall, 2000
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
Ancien ou d'occasion
Couverture rigide
Vendeur : LiLi - La Liberté des Livres, CANEJAN, France
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Etat : very good. l'article peut presenter de tres legers signes d'usure. vendeur professionnel; envoi soigne en 24/48h. N° de réf. du vendeur 2404170004208
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Accelerating Customer Relationships: Using CRM and Relationship Technologies
Edité par
Prentice Hall, 2001
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
Ancien ou d'occasion
Couverture rigide
Vendeur : Anybook.com, Lincoln, Royaume-Uni
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Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1000grams, ISBN:9780130889843. N° de réf. du vendeur 8445390
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Accelerating Customer Relationships: Using Crm and Relationship Technologies
Edité par
Prentice Hall, 2000
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.09. N° de réf. du vendeur G0130889849I4N00
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Accelerating Customer Relationships: Using Crm and Relationship Technologies
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Lebanon, Indiana, U.S.A.: Prentice Hall, 2000
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
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Couverture rigide
Vendeur : Bingo Books 2, Vancouver, WA, Etats-Unis
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Hardcover. Etat : Fine. hardback book in fine condition. N° de réf. du vendeur 25152
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Accelerating Customer Relationships: Using Crm and Relationship Technologies
Edité par
Prentice Hall, 2000
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
Ancien ou d'occasion
Couverture rigide
Signé
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Signed Copy . Signed by author on dedication page. (customer relations, data procressingt). N° de réf. du vendeur SB01N-01163
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Accelerating Customer Relationships: Using Crm and Relationship Technologies
Edité par
Prentice Hall, 2000
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
Ancien ou d'occasion
Couverture rigide
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Very Good condition. (Business, Customer Relations) A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. N° de réf. du vendeur Q19D-01840
Quantité disponible : 1 disponible(s)
Image d'archives
Accelerating Customer Relationships: Using Crm and Relationship Technologies
Edité par
Prentice Hall, 2000
ISBN 10 : 0130889849
ISBN 13 : 9780130889843
Ancien ou d'occasion
Couverture rigide
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Good condition. (customer relations, data processing, marketing) A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. N° de réf. du vendeur SB10D-01551
Quantité disponible : 1 disponible(s)