Quality Service: What Every Hospitality Manager Needs to Know - Couverture souple

Martin, William B.

 
9780130930187: Quality Service: What Every Hospitality Manager Needs to Know
Couverture souple
ISBN 10 : 0130930180 ISBN 13 : 9780130930187
Editeur : Pearson, 2002

Synopsis

For courses in Customer Service, Hospitality Management, and Travel and Tourism.

A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples―along with numerous exercises and a multitude of figures― are what make this text directly applicable to the real world of hospitality.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about.

This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives.

Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization.

It clearly explains what quality service is and how to provide it, including:

  • How to create a supportive quality service culture and leadership climate
  • How to weave quality service into your everyday operation
  • How to measure and reward quality service successes
  • How to maintain continuous quality throughout your organization

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Pearson
Date d'édition
2002
Langue
anglais
ISBN 10 
0130930180
ISBN 13 
9780130930187
Reliure
Broché
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italie