Hotel Operations Management - Couverture rigide

Hayes, David K.; Ninemeier, Jack D.

Couverture rigide

ISBN 10 : 0130995983 ISBN 13 : 9780130995988

Editeur : Pearson, 2003

Synopsis

For courses in Introduction to Hotel and Lodging Management.

Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's―and their own―ultimate success.

A propos du livre

À propos de l'auteur

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

À propos de la quatrième de couverture

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:

• "This Chapter at Work," an introduction to each chapter's content
• "Chapter Outlines," to make it easier to find essential information
• "Hotel Terminology at Work," extensive definitions of important hotel terms
• "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
• "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
• "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
• Extensive checklists and forms that aid general managers in their daily work

In addition to its in-depth coverage of hotel operations, the book includes valuable information about:

• The history of the hotel industry
• The Global Distribution System (GDS) and its importance to the sales effort
• STAR (Smith Travel Accommodations Reports)
• Hotel management companies
• Buying and franchising a hotel

Détails de l'édition

• Éditeur: Pearson
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 0130995983
• ISBN 13: 9780130995988
• Reliure: Relié
• Nombre de pages: 512
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie