Just Enough Crm - Couverture souple

Tourniaire, Francoise

Couverture souple

ISBN 10 : 0131010174 ISBN 13 : 9780131010178

Editeur : Prentice Hall, 2003

Synopsis

This book provides a roadmap for auditing current CRM systems while providing practical tools for conducting effective selection and implementation initiatives. The reader will gain an understanding of best practices for selecting and implementing systems so they can leverage their contributions to the projects they are involved in and suggest appropriate strategies for success.

A propos du livre

À propos de l?auteur

FRANCOISE TOURNIAIRE owns FT Works, a consultancy that helps technology companies create and improve their support operations through targeted consulting, training, and coaching engagements. Prior to founding FT Works, she was VP of Worldwide Service for Scopus (now Siebel Systems), responsible for technical support, training, documentation, and operations worldwide. She has close to 20 years' experience in post-sales support and services, including stints at Sybase and Ingres. Tourniaire is lead author of The Art of Software Support (Prentice Hall).

Détails de l'édition

• Éditeur: Prentice Hall
• Date d'édition: 2003
• ISBN 10: 0131010174
• ISBN 13: 9780131010178
• Reliure: Broché
• Langue: anglais
• Nombre de pages: 400