The Conflict Survival Kit: Tools for Resolving Conflict at Work - Couverture souple

Goodwin, Cliff; Griffith, Daniel B.

 
9780131183032: The Conflict Survival Kit: Tools for Resolving Conflict at Work
Couverture souple
ISBN 10 : 0131183036 ISBN 13 : 9780131183032
Editeur : Pearson, 2006

Synopsis

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Pearson
Date d'édition
2006
Langue
anglais
ISBN 10 
0131183036
ISBN 13 
9780131183032
Reliure
Broché
Numéro d'édition
1
Nombre de pages
352
Coordonnées du fabricant
non disponible
Personne responsable
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italie