Total Quality Management: International Edition - Couverture souple

Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield, Glen; Besterfield-Sacre, Mary

 
9780131228092: Total Quality Management: International Edition
Couverture souple
ISBN 10 : 0131228099 ISBN 13 : 9780131228092
Editeur : Pearson, 2003

Synopsis

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:
  • Practical state-of-the-art approach
  • Figures and tables that help clarify and reinforce the concepts presented
  • Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
  • Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
  • Reorganization of Part II for a more logical chapter sequence
  • Brief description of a TQM exemplary organization added at the end of each chapter
  • Revised chapter to reflect the ISO 9000: 2000 revision
  • Increased number of examples in most chapters
  • New chapter entitled "Information Technology"

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Pearson
Date d'édition
2003
Langue
anglais
ISBN 10 
0131228099
ISBN 13 
9780131228092
Reliure
Broché
Numéro d'édition
3
Nombre de pages
640
Coordonnées du fabricant
non disponible
Personne responsable
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italie