Articles liés à Service Operations Management: Strategy, Design and...
Synopsis
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.
Instructor's Manual with Transparency Masters (0-13-650151-6).
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurPrentice Hall Ptr
- Date d'édition1996
- ISBN 10 0131499157
- ISBN 13 9780131499157
- ReliureBroché
- Langueanglais
- Nombre de pages360
- Coordonnées du fabricantnon disponible
Résultats de recherche pour Service Operations Management: Strategy, Design and...
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr 16/05/1996, 1996
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780131499157
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr 16/05/1996, 1996
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780131499157
Quantité disponible : 1 disponible(s)
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Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall, 1996
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. N° de réf. du vendeur GOR003267655
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations Management : Strategy, Design and Delivery
Edité par
Pearson Education, Limited, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Edition originale
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1st Edition. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 280914-20
Quantité disponible : 4 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall, 1996
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Phatpocket Limited, Waltham Abbey, HERTS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. N° de réf. du vendeur Z1-V-001-01652
Quantité disponible : 3 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Pearson Education (US), United States, Upper Saddle River, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6). The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR001770217
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr, 1996
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Paperback
Vendeur : Reuseabook, Gloucester, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. N° de réf. du vendeur CHL2699324
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. N° de réf. du vendeur 9873081
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. N° de réf. du vendeur 9157691
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. N° de réf. du vendeur 9873080
Quantité disponible : 1 disponible(s)