Articles liés à Service Operations Management: Strategy, Design and...
Synopsis
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.
Instructor's Manual with Transparency Masters (0-13-650151-6).
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Service Operations Management: Strategy, Design and Delivery
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Service Operations Management: Strategy, Design and Delivery This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780131499157
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Service Operations Management: Strategy, Design and Delivery
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780131499157
Quantité disponible : 2 disponible(s)
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Service Operations Management : Strategy, Design and Delivery
Edité par
Pearson Education, Limited, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Edition originale
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1st Edition. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 280914-20
Quantité disponible : 2 disponible(s)
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Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall, 1996
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
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Couverture souple
Vendeur : Phatpocket Limited, Waltham Abbey, HERTS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. N° de réf. du vendeur Z1-V-001-01652
Quantité disponible : 3 disponible(s)
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Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. N° de réf. du vendeur 9873081
Quantité disponible : 1 disponible(s)
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Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. N° de réf. du vendeur 9157691
Quantité disponible : 1 disponible(s)
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Service Operations Management: Strategy, Design and Delivery
Edité par
Prentice Hall Ptr, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. N° de réf. du vendeur 9873080
Quantité disponible : 1 disponible(s)
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Service Operations Management : Strategy, Design and Delivery
Edité par
Pearson Education, Limited, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Couverture souple
Edition originale
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1st Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 12118191-6
Quantité disponible : 1 disponible(s)
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Service Operations Management: Strategy, Design and Delivery
Edité par
Pearson Education Ltd, 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Soft cover
Edition originale
Vendeur : Books & Bobs, Deeside, FLINT, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Soft cover. Etat : Very Good. 1st Edition. Some highlighting to text, but pages are bright and binding is tight. No inscriptions. No creasing to spine. 352pp. (17.5x23.5cm). Please contact us for any more information. N° de réf. du vendeur 5789
Quantité disponible : 1 disponible(s)
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Service Operations Management : Strategy, Design and Delivery
Edité par
Prentice Hall PTR, Paramus, NJ, U.S.A., 1997
ISBN 10 : 0131499157
ISBN 13 : 9780131499157
Ancien ou d'occasion
Paperback
Vendeur : Victoria Bookshop, BERE ALSTON, DEVON, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good+. 8vo. slight waviness to top of pages. Book. N° de réf. du vendeur 229
Quantité disponible : 1 disponible(s)