Hotel Operations Management - Couverture souple

Hayes, David K.; Ninemeier, Jack D.

Couverture souple

ISBN 10 : 0131711490 ISBN 13 : 9780131711495

Editeur : Pearson, 2006

Synopsis

Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments.

 

A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

 

 

A propos du livre

Quatrième de couverture

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:

• "This Chapter at Work," an introduction to each chapter's content
• "Chapter Outlines," to make it easier to find essential information
• "Hotel Terminology at Work," extensive definitions of important hotel terms
• "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
• "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
• "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
• Extensive checklists and forms that aid general managers in their daily work

In addition to its in-depth coverage of hotel operations, the book includes valuable information about:

• The history of the hotel industry
• The Global Distribution System (GDS) and its importance to the sales effort
• STAR (Smith Travel Accommodations Reports)
• Hotel management companies
• Buying and franchising a hotel

Présentation de l'éditeur

Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments.

 

A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

 

 

Détails de l'édition

• Éditeur: Pearson
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 0131711490
• ISBN 13: 9780131711495
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 592
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie